Product Safety Regulation

Product Safety in accordance with the EU General Product Safety Regulation (GPSR)

Regulation (EU) 2023/988 on general product safety (GPSR) has applied since 13 December 2024 and serves to ensure the safety and traceability of consumer products within the European Union.

Manufacturer Information

For every product offered in this webshop, you will find the following information on the respective product page:

Manufacturer: Mitraco GmbH, Heiligenstädter Straße 51, 1190 Vienna, Austria, www.mitraco.com, office@mitraco.com
Responsible person in the EU: If the manufacturer is established outside the European Union, the EU-based responsible person is additionally stated with name, address and contact details
Product identification: Model, article or batch number, or other details enabling clear identification and traceability
Warnings and safety information: Where required for the respective product, in the applicable language

This information is displayed directly on the product page of the respective item, not solely on this information page.

Safety Information and Product Recalls

Please observe the instructions for use, warnings and safety information provided with the respective product before use.

Should it emerge that a product poses a safety risk, we will take the measures required by law. These may include safety information, corrective measures or a product recall. Affected customers will be informed directly wherever possible.

Reporting Safety Issues

Safety issues relating to a product purchased from us can be reported to us via the contact details provided below. In addition, safety issues can be reported via the EU reporting portal Safety Gate: https://ec.europa.eu/safety-gate-consumers

Questions about Product Safety

If you have any questions about product safety, manufacturer information or a specific item, please contact us via the contact details provided in the webshop. Where possible, please state the product name or article number.

Contact: Mitraco GmbH, Heiligenstädter Straße 51, 1190 Vienna, Austria, office@mitraco.com